FREQUENTLY ASKED QUESTIONS

HOW LONG DOES DELIVERIES TAKE?

From the placing of the order it takes 5 to 7 working days. Delivery charge is calculated for you at checkout. Deliveries is in South Africa only and deliveries do not take place on weekends and public holidays.

WHAT TYPE OF PAYMENT OPTIONS DO I HAVE?

You can pay safely and securely with credit card/debit card or EFT. We accept major cards at no additional charges. Our site has built in 3D Secure.

WHAT IS 3D SECURE?

3D Secure is a unique feature for online security, once you purchase with your card on our website you will receive an OTP (One Time Pin) on your cell phone to confirm a code.

EFT PAYMENT?

You will receive an e-mail from 3D Store with your reference number and our banking details. Products will only be released once funds have been cleared.

WHAT DO I DO IF MY PRODUCT IS FAULTY?

Users with faulty products should contact our support centre on support@3dstore.co.za. Faulty products will need to be collected and tested before any refunds can be considered.